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Access and security FAQ

Is Twist available as self-hosted or on-premise?

We don't offer Twist as self-hosted or on-premise because we want to give our users and admins the best possible experience. In general, improvements to the Twist experience would be slower and likely less secure. Here are some more details:

  • We want to keep your Twist up-to-date at all times. Unfortunately, it would become more complicated to push updates to you if you were using an on-premise solution.
  • Twist currently has excellent security and it would be complicated to ensure we extend that same level to an on-premise solution.
  • Mobile access and service integrations would become more complicated.
  • An on-premise solution would certainly be more expensive for you.

Which locations do you use for AWS?

United States.

Is it possible to store all data only on EU based locations?

Not at this time.

Which kind of encryption do you use?

We are using the server-side encryption capabilities provided by Amazon (AES-256).

Is the data end-to-end encrypted or are you able to decrypt the data on your servers?

It is not encrypted end-to-end. Please see our security page for more information about data decryption and our data policy.

Can team admins read team members' private data?

Team admins can not read any private data they can't access themselves (e.g. private channels or conversations). So if you're a team member and you have a private conversation, channel, or thread, it will only be visible to those who are explicitly invited and nobody else.