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What can I do if I'm not getting any notifications?

It may take up to 30 seconds from when a new comment, message, or thread is updated until you receive your notification.

If Twist is running in the foreground on any of your devices, you won’t receive notifications.

Are you having trouble with your notifications? Try out these troubleshooting steps and you’ll have your notifications pop-up in no time.

Make sure Twist notifications are enabled for your device

  1. Open the Settings app.
  2. Scroll down the app list and select Twist.
  3. Tap Notifications.
  4. Make sure Allow Notifications is toggled on.
  5. Select the notification types you’d like to see pop up.
  1. Open the Settings app.
  2. Tap Apps & Notifications.
  3. Select Twist.
  4. Tap Notifications.
  5. Make sure Show notifications is toggled on.
  6. Select the notifications you’d like to see pop up.
  1. Click your team name in the top-left corner.
  2. Select Settings & members.
  3. Select Notifications.
  4. Below Desktop Notifications, next to "Notifications are disabled for this browser", click Enable. (If this option isn't there, you've already enabled Twist notifications for your browser.)
  5. In the browser pop-up, click Allow.
Make sure you’ve also enabled notifications in your operating system’s settings.
  1. Click the Apple menu, select System Preferences and click Notifications.
  2. On the left, select Twist.
  3. Make sure either Banners or Alerts is selected.
  1. Press the Windows key and select Settings.
  2. On the left, click System.
  3. Select Notifications.
  4. Make sure that Notifications is toggled on.
  5. Scroll down until you find Twist and make sure it's toggled on.
Focus Assist blocks Twist notifications by default. If you want to receive notifications in priority mode, make sure to add Twist via Settings → System → Focus Assist → under Priority only, click Customize your priority list → click Add an app → select Twist.

Make sure your Twist is up to date

  1. Click your team icon in the top-left corner of Twist. A dropdown menu will appear.
  2. If a new version is available, you'll see a teal dot in the bottom-right corner of the dropdown menu.
  3. You can make your Twist update to the newest version by using the keyboard shortcut Command + R (for macOS) or F5 (for Windows).
  1. Open the App Store app.
  2. In the bottom-right, click Updates.
  3. If an update is available for Twist, click Update.
If a new version is available, you will see a banner in the bottom-right corner. In order to download and update the app, right-click the Twist icon in the system tray, and select Quit Twist. The new version will be downloaded and updated automatically. 
  1. Open the App Store app.
  2. In the bottom-right, tap Updates.
  3. If an update is available for Twist, tap Update.
  1. Open the Google Play app.
  2. Search for Twist. 
  3. If an update is available for Twist, tap Update.

FAQ

I've enabled notifications, but I'm still not getting any. What else can I try?

Here are a few things you can try to get your notifications working:

  • Make sure you’re not snoozing. Notifications won’t show up when Snooze is turned on.
  • Check if Time Off is turned off. If you’ve enabled Time Off, Twist won’t send you any notifications.
  • If you’re not getting a notification for a group message, make sure you haven’t muted it.
  • Make sure your device is not in low power mode or running a battery saver app.
  • Disable programs like Clean Master and other blocker apps which prevent notifications from popping up.

If these steps don't fix your issues with receiving notifications, please contact our Customer Experience team.