What can I do if I'm not getting any notifications?

Are you having trouble with your notifications? Try out these troubleshooting steps and you’ll have your notifications pop-up in no time.

Make sure Twist notifications are enabled for your device

  1. Open the Settings app.
  2. Search for Twist.
  3. Tap Notifications.
  4. Make sure Allow Notifications is toggled on.
  5. Select the notification type you’d like to see pop-up.
  1. Open the Settings app.
  2. Tap Apps & Notifications.
  3. Select Twist.
  4. Tap Notifications.
  5. Make sure Show notifications is toggled on.
  6. Select the notifications you’d like to see pop-up.
  1. On the top right of Twist, click on your photo, and select Your settings.
  2. Click the Notifications tab.
  3. Below Desktop Notifications, next to "Notifications are disabled for this browser", click Enable.
  4. In the browser pop-up, click Allow.
Make sure you’ve also enabled notifications in your operating system’s settings.
  1. Click the Apple menu, select System Preferences and click Notifications.
  2. On the left, select Twist.
  3. Make sure either Banners or Alerts is selected.
  1. Press the Windows key and select Settings.
  2. Click System.
  3. On the left, select Notifications & actions.
  4. Make sure that Get notifications from apps and other senders is toggled on.
  5. Scroll down until you find Twist and make sure it's toggled on.
Focus Assist blocks Twist notifications by default. If you want to receive notifications in priority mode, make sure to add Twist via Settings → System → Focus Assist → under Priority only, click Customize your priority list → click Add an app → select Twist.

Make sure your Twist is up to date

If a new version is available, click on the green banner in the top right to update.

whatcanidoifimnotgettingnotifications_web_01.jpg

To make sure you’re on the latest version, check if the number corresponds with the Twist for Web changelog.
  1. Open the App Store app.
  2. In the bottom right, click Updates.
  3. If an update is available for Twist, click Update.
If a new version is available, click on the green banner in the top right to update. whatcanidoifimnotgettingnotifications_web_01.jpg
To make sure you’re on the latest version, check if the number corresponds with the Twist for Windows changelog.
  1. Open the App Store app.
  2. In the bottom right, tap Updates.
  3. If an update is available for Twist, tap Update.
  1. Open the Google Play Store app.
  2. In the top left, tap the menu icon, and select My Apps.
  3. If an update is available for Twist, tap Update.

FAQ

Q: I've enabled notifications, but I'm still not getting any. What else can I try?

A: Here are a few things you can try to get your notifications working:

  • Make sure you’re not snoozing. Notifications won’t show up when Snooze is turned on.
  • Check if Time Off is turned off. If you’ve enabled Time Off, Twist won’t send you any notifications.
  • If you’re not getting a notification for a group message, make sure you haven’t muted it.
  • Make sure your device is not in low power mode or running a battery saver app.
  • Disable programs like Clean Master and other blocker apps which prevent notifications from popping up.
If Twist is running in the foreground on any of your devices, you won’t receive notifications.