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Contact Twist for help

Although Twist is not currently undergoing major feature development, our team is continuously maintaining the platform, keeping Twist functional, reliable, and secure for all customers. We address any severe bugs or issues to ensure a smooth experience.

We may not be introducing new features at the moment, but we're still considering them for the future. We value your feedback and suggestions because you help shape our product's roadmap.

Feel free to submit any feature requests or ideas through the feedback form. This allows us to gather customer suggestions and make informed decisions about new features in the future.

We also understand that it's awesome to fix issues yourself. 🕵️‍♂️ If you encounter any issues or have any concerns with Twist, here are some resources you might find helpful.

If you're still having trouble, feel free to get in touch with us. We appreciate your understanding and patience.

Identify if the issue is a new feature

It may be that you're mistaking a new feature for a bug. Check out our What's New page to check if it is in fact a new feature.

Check the troubleshooting guides

Have you tried solving the issue yourself using one of our troubleshooting guides?

Third-party integrations: Contact the support team

If you’re experiencing issues with a third-party integration, check if we have an article for that integration in the integrations section of our help center.

Not all integrations are built by Doist (the company behind Twist), which means that we may not be able to solve the issue for you.

In this case, contact the support team behind the integration.

You'll find their contact information in the FAQ section of the the integration's help center article.

Still need help? Get in touch

If you're still having trouble with Twist, use the contact form to get in touch and share the following information:

  • What platforms you’re experiencing the issue on (i.e. macOS, Android, a browser, etc). If you’re using Twist in a browser, please mention which one.
  • Troubleshooting steps you’ve already tried.
  • In many cases, screenshots or a screen recording of the issue will help our team understand the problem better. If you feel that's the case, please attach it to your report.